Help and FAQ
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14 results
General
What is GSMGPT credit and what is it for?
Credit is the balance the GSMGPT service runs on; you spend it to use the service. We sell that credit for Toman and top up your account with it.
When does support answer?
The working hours are on the contact page. The fastest route is a support ticket, because it is attached to your order.
Buying credits
How do I buy credit?
Choose how many credits you want, enter the email of your GSMGPT account, and pay. The rest is automatic, and you can follow it on the order tracking page.
Is it cheaper to buy more at once?
Yes. The price per credit steps down as the quantity grows; the full table is on the prices page.
Delivery
How long until the credit arrives?
Usually under a minute after the payment is confirmed. If it takes longer, the tracking page says which step the order is on.
What if I enter the wrong email?
The credit lands on the account of the address you typed, and that cannot be undone. Read the address once more before you pay.
What happens to my money if the top-up fails?
If the transfer definitively fails, the whole amount returns to your store credit automatically and a ticket is opened. If the outcome is unclear, the order is held for manual review so the credit cannot be transferred twice.
Payment
How can I pay?
With an Iranian bank card through a payment gateway, or from your store credit. Amounts are in Toman and final.
Can I return credit I bought?
Delivered credit cannot be returned. The full rules are on the refund policy page.
Account
Can I buy without signing up?
You need to sign in with your mobile number to place an order. Signing in is a one-time SMS code; no password needed.
Orders
How do I track my order?
Enter your order code on the tracking page, or open the order list in your account.
Do you provide an invoice?
Every order is recorded in your account. For a formal invoice, open a ticket.
Customer club
What is the loyalty club and what is its credit for?
Every order gives you club credit out of that order's own share, and club credit buys whole free credits. The details and the tiers are on the club page.
Referrals
How does referring a friend work?
Take your referral link from your account. Your friend gets a discount on their first order, and once that order is delivered you get club credit.
Didn't find your answer?
Our support team is here for you. Open a ticket and we'll follow your question through to the end.
