Refund policy

Delivered credit is not refundable. It lands on your GSMGPT account immediately and cannot be taken back. That is the nature of a digital good, not a strict policy on our side.

When you get your money back

Situation	What happens
Paid, delivery definitively failed	the full amount returns to your store credit automatically and a ticket is opened
Paid, delivery outcome unknown	the order is held for manual review; if it was not delivered, the amount is returned
Payment failed or was abandoned	no order is created; anything the bank is holding is released under its own rules, usually within 72 hours

Store credit

Refunds go to your store credit so you can order again immediately: it is spent automatically at your next checkout and the bank is asked only for the remainder. If you want the money back in your bank account instead, open a ticket — support does that by hand.

Credit you charged yourself is not refundable. If you topped your own balance up, that amount can only be used to buy credits on this site and does not go back to a bank account. Only an amount that came from a refunded order can be returned on a ticket.

Wrong email

If you entered the wrong address, the credit landed on that account. The delivery succeeded as far as the system is concerned, so the amount is not returned. Read the address once more before paying.

How to ask

Open a support ticket with your order code. Replies come within the hours published on the contact page.